Software Maintenance and Support Services

Ensure seamless software performance with our expert maintenance and support services, minimizing disruptions and maximizing long-term efficiency for your business.

First-line support

Our technicians will handle user-side issues and minor glitches in your application before they escalate into service-disrupting problems. At this level, we analyze user information and resolve issues without delving into the code.

Troubleshooting

When the root cause is in a system deficiency, our expert troubleshooting team will investigate the issue, detect and fix bugs, or perform performance-critical configurations, installations, and updates.

Advanced support

To deal with the most advanced, never-faced-before issues, Adsgrill involves high-skilled architects and engineers who will investigate the source code to remedy disruptions, optimize back-end functionality, and enhance the system with new transformative features.

At a glance

We assist enterprises with maintaining their IT infrastructures fully operable, flexible, and secure, helping them to continuously optimize total cost of ownership.

As practicing engineers, we provide IT support services for software of all types and scale, including corporate systems and customer-facing applications. Our maintenance activities cover every level, from meticulous pre-support audit and 24/7 software upkeep to transformative redesign.

 
Adsgrill's Cloud ERP for Healthcare

All-round software maintenance expertise

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Multi-tier software support services

To address your software issues more efficiently, Itransition offers three distinct packages differentiated by their coverage and spanning L1, L2 and L3 tiers of technical support.

First-line support

Our technicians will handle user-side issues and minor glitches in your application before they escalate into service-disrupting problems. At this level, we analyze user information and resolve issues without delving into the code.

Troubleshooting

Our technicians will handle user-side issues and minor glitches in your application before they escalate into service-disrupting problems. At this level, we analyze user information and resolve issues without delving into the code.

Advanced support

Our technicians will handle user-side issues and minor glitches in your application before they escalate into service-disrupting problems. At this level, we analyze user information and resolve issues without delving into the code.

Service delivery models

Choose the level of software support and maintenance service commitment that aligns with your project needs and fits in with your business environment.

Managed support

For a fixed rate, hire Adsgrill’s dedicated support team who will keep an eye on your software ecosystem’s health and stability 24/7, run scheduled service maintenance activities, and promptly perform hot fixes of any complexity.

Pay-as-you-go support

Turn to Adsgrill when you need to augment your in-house maintenance team with professional support technicians, engineers, or consultants, and get the needed service over a specified period of time, paying for the consumed resources only.

Emergency support

In case you encounter an unexpected and disruptive software issue or compromised security, get in touch with our support team. You can count on fast team setup and our broad expertise in tackling security incidents and critical outages.

IT support and maintenance roadmap

As you entrust your IT infrastructure maintenance to Adsgrill, we will follow an established step-by-step algorithm to securely set up and implement the maintenance strategy befitting your case.

Roadmap
System audit
At the initial stage, we will examine your software focusing on the architecture and code, review related documentation, and run basic functional and performance tests.
Maintenance proposal
Based on the audit results, our technicians will map out the scope of required services and formulate their objectives and requirements.
Roadmap development
Next, Adsgrill’s specialists will outline the set of practices and tools and offer a detailed milestone-based maintenance strategy for your approval.
Project handover
With the maintenance strategy approved, we will take over the project, assign the roles and tasks, and proceed with implementing the agreed steps.
Support & maintenance
Following the handover, we will run issue analysis and bug fixes, on-demand and scheduled updates and feature releases together with other negotiated maintenance activities, and submit regular status reports.

FAQs(Frequently ask questions)

Software maintenance involves the modification and enhancement of existing software applications to correct faults, improve performance, or adapt to changes in the operating environment.

Maintaining software ensures that it remains reliable, secure, and compatible with evolving technologies. It helps businesses avoid disruptions, improve performance, and extend the life of their software investments.

Software maintenance services often include bug fixes, updates, security patches, performance optimization, and technical support to address user queries and issues.

The frequency of software maintenance depends on factors such as the complexity of the software, the rate of technological changes, and specific business needs. Regular assessments are recommended, and critical updates should be applied promptly.

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